Purpose:
This document contains a complete set of inter-related template agreements (Registrant, Registrar and Registry), AUP and privacy policy recommendations, and a Complaint Resolution framework. This document is meant to be a practical guide to the COCCA best practice policy framework for administration of small and medium-sized country code Top Level Domains (ccTLDs).

Assumptions:
The framework assumes the ccTLD operates as a shared registry, and that policy development, operation of the central registry, and commercial activities are viewed as discrete activities - even if carried out by related entities. The framework also assumes the ccTLD manager desires to ensure the use of the ccTLD remains consistent with local culture, customs and legislation. The use of a domain is subject at all times to an AUP that addresses cyber-crime, illegal content, intellectual property and other issues of interest to internet users.

Registrant:
Registration Agreement | This agreement binds the registrant to ccTLD policy and the Complaint Resolution Service.

Acceptable Use Policy | This Policy is incorporated by reference into the Registration Agreement and defines the acceptable use of domains and the ccTLD managers network.

Privacy & Whois Policy |This policy is incorporated by reference into the Registration Agreement and describes the Privacy and Whois Policy.

Registrars:
CoCCA Registrar Agreement | This umbrella agreement defines the non-financial obligations of a registrar requesting direct access to a CoCCA members registry.

Registry Operator - Registrar Agreement | This short-form agreement is executed by registrars with each ccTLD registry, and addresses financial obligations and rules.

Complainant & Registrant:
Complaint Resolution Service ( Policy and Procedures ) This document outlines the policy and procedures followed when dealing with an AUP complaint. (overview)

Thanks go to Nominet (UK) and the Office of the Domain Name Commissioner (NZ), their Complaint Resolution Services formed the basis for the CoCCA Complaint Resolution Service. To view each section click on the hyperlink above.

These documents are generic and modifiable to suit local legislation, customs and policy. Public comments are welcome. Please email your comments to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

cocca_master_document.doc